Teresa knew her aunt, Loretta, was in trouble. Though Loretta was sixty years old, she had the mental capacity of a 5 year old, had dementia, and was incontinent. She could no longer read, write, or even speak.
Loretta had been receiving assistance to help with her medical issues for the last five years. The assistance helped provide for medicines, diapers, provider assistance, and other expenses. But when it was time to renew those benefits, Teresa received a letter saying that her aunt did not qualify for the program. Teresa appealed the decision.
Time passed and the deadline for Loretta to lose her benefits was approaching. Not knowing what to do to keep her aunt safe and taken care of, Teresa turned to Texas RioGrande Legal Aid (TRLA) for help.
TRLA worked with Teresa to gather materials that showed that Loretta needed and qualified for assistance. Attorneys even prepared to represent the family at an appeals hearing on the matter. But, before the hearing could take place, Loretta’s information was reviewed again and she was approved for a renewal. Today Loretta continues to receive the assistance she needs.